GSA Seat Management

Name: GSA Seat Management
Contract Number: GS00T98ALD001
User agencies: All federal
Expiration: 6/2007
Task order options: FFP, T&M for special projects
Program ceiling: $10 billion

For more information contact: Mike Sanders ; (703) 563-7875

Contract Overview:

The Seat Management Services contract is intended to afford Government agencies a new way of acquiring and managing the full spectrum of desktop computing resources from general purpose to high performance, scientific and engineering environments. Under the Seat Management concept, the Government will acquire integrated services and the required components to include:

1. general purpose desktop computers, servers and associated peripherals;
2. high performance computational systems and associated peripherals; 
3. local area and wide area network capabilities; 
4. commercial off-the-shelf (COTS) software; 
5. help desk services;
6. maintenance; 
7. design and installation; 
8. and training.

The contract's overall objective is to establish and sustain effective and efficient managed life-cycle support of a client's standard operating environment, which consists of office automation equipment, network servers, telecommunications equipment, voice administration, and billing and ordering systems. The services are provided through a seat management solution that features help desk operations, hardware and software services including technology refresh, infrastructure management, maintenance, asset management and training services, and documentation support. The help desk is the central management point for all problems related to the standard operating environment, telecommunications, telephones, and commercial information services. The GSA Master Seat vehicle is an umbrella contract under which all Government agencies may obtain Seat services.

Contract Relevance: DigitalNet is providing not only relevant services but also an environment of partnering; that is, we implement an approach that facilitates migration to and the sustaining of the seat management concept. The approach includes elements that address customer satisfaction (measuring customer satisfaction and refining service levels to achieve customer satisfaction objectives), risk sharing (identifying and mitigating risks), change management (cultural change issues, techniques for managing change, and increasing awareness of seat management benefits to staff), and service assurance (authenticating performance to the SLA level). The approach also includes project and business management components to ensure a non-intrusive implementation of Discovery, Interim Support, Service Transition, and Service Delivery periods of performance. Service delivery occurs in three environments: the client's standard operating environment, telecommunications (LAN, MAN, and WAN), and user support.

For the client operating environment, DigitalNet supports desktop computers, and communications servers, data and voice systems, and custom applications. This includes the data center, access security, configuration management and implementation, and inventory management of the operating environment. In the telecommunications environment, DigitalNet provides management assistance on all telecommunications projects including project planning and tracking.

Additional service responsibilities include administration of voice messaging, and telephone billing.

User services include providing help desk and user support, operations and technical support, and maintenance.