"Customer satisfaction is not an intangible - it is quantifiable. So we don't just talk about it, we measure it, and we manage it."
Steve Hanau

When we make a promise, we keep it. Customer satisfaction is easy to say, but it's a lot harder to achieve day in, day out. We have built a culture at DigitalNet that demands customer satisfaction. How do we sustain that promise? We invest in the best technologies and the best people, when we commit to a program we see it through, and we provide solutions and services across-the-board. Everyone at DigitalNet is steeped in the day-to-day environment and the working needs of our clients.

Most of all, we listen and we respond. We conduct independent customer satisfaction surveys that score in the 4's consistently on a scale of 1 - 5. Any score below a 3.0 is followed up and remedied immediately. In-house, we administer an ongoing Quality Initiative Program that is fundamental to our way of doing business. In place since 1994, the Quality Initiative Program is a proactive effort that keeps everyone at DigitalNet on top of customer concerns.

Those concerns are our bottom line.